Peaceful Weigh to Wellness LLC

Effective Date: June 24, 2026

Peaceful Weigh to Wellness LLC (“Peaceful Weigh,” “we,” “us,” or “our”) is committed to protecting your privacy and communicating with you in a transparent and lawful manner. This TCPA & SMS Communications Policy explains how we obtain your consent to receive telephone calls, text messages (SMS/MMS), emails, and other electronic communications and describes your rights regarding those communications.

This Policy is intended to comply with the Telephone Consumer Protection Act (“TCPA”), applicable Federal Communications Commission (“FCC”) regulations, the CAN-SPAM Act, and other applicable federal and state laws governing electronic communications

1. Scope
This Policy applies to all communications sent by Peaceful Weigh to Wellness LLC, its affiliated healthcare providers, authorized contractors, technology vendors, pharmacies, laboratories, and service providers acting on our behalf in connection with your use of our website, patient portal, telehealth services, or related products and services.

2. Consent to Receive Communications
By providing your telephone number, mobile number, email address, or other contact information through our website, patient portal, intake forms, scheduling platform, or any other communication channel, you expressly consent to receive communications from Peaceful Weigh to Wellness LLC.

These communications may be delivered by:

● SMS or MMS text message
● Telephone call
● Artificial voice or prerecorded message where permitted by law
● Email
● Secure patient portal message
● Push notification or similar electronic communication

Your consent applies to the contact information you provide and remains effective until you withdraw your consent or update your communication preferences.

Consent to receive communications is not a condition of purchasing any product or receiving medical treatment.

3. Types of Communications

Communications may include, but are not limited to:

Patient Care Communications

● Appointment confirmations
● Appointment reminders
● Intake reminders
● Follow-up instructions
● Prescription notifications
● Medication refill reminders
● Laboratory requests and results notifications
● Pharmacy communications
● Care coordination
● Patient education
● Treatment recommendations
● Wellness check-ins

Administrative Communications

● Account verification
● Identity verification
● Billing notifications
● Payment confirmations
● Subscription or membership updates
● Security alerts
● Patient portal notifications
● Customer support communications

Marketing Communications

If you separately opt in where required by law, you may receive:

● Educational newsletters
● Health and wellness information
● Promotions
● Special offers
● New service announcements
● Membership information

Marketing communications will only be sent in accordance with applicable law and your communication preferences.

4. Message Frequency

Message frequency will vary depending on:

● Your treatment plan
● Appointment activity
● Prescription status
● Account activity
● Communication preferences
● Services you request

You may receive multiple communications as necessary to support your healthcare and account administration.

 

5. Message and Data Rates

Standard message and data rates may apply according to your wireless carrier and mobile service plan.

Peaceful Weigh to Wellness LLC is not responsible for any fees charged by your wireless carrier.

 

6. Opt-Out of SMS Communications

You may opt out of receiving SMS messages at any time by:

● Replying STOP to any text message
● Updating your communication preferences within your patient account (if available)
● Contacting our support team

After opting out, you may receive one final confirmation message acknowledging your request.

Opting out of marketing messages will not necessarily prevent us from sending communications that are necessary for:

● Treatment
● Prescription management
● Appointment reminders
● Billing
● Account security
● Legal or regulatory obligations

to the extent permitted by applicable law.

7. Help and Support

If you need assistance regarding SMS communications, reply HELP to any text message or contact our customer support team using the contact information provided on our website.

 

8. Healthcare Communications

Certain communications are essential to the delivery of healthcare services.

By enrolling as a patient, you acknowledge that we may contact you regarding:

● Treatment recommendations
● Medication safety information
● Prescription updates
● Laboratory testing
● Appointment scheduling
● Care coordination
● Follow-up care
● Patient safety notices

These communications may be sent even if you have opted out of marketing communications, as permitted by law.

 

9. Electronic Consent

By checking an opt-in box, electronically signing a form, submitting an intake questionnaire, creating an account, scheduling an appointment, or otherwise affirmatively providing your contact information, you consent to receive communications described in this Policy.

Your electronic consent and signature shall have the same legal effect as a handwritten signature.


10. Protected Health Information

Certain communications may contain Protected Health Information (“PHI”) governed by the Health Insurance Portability and Accountability Act (“HIPAA”).

Although Peaceful Weigh to Wellness LLC utilizes reasonable administrative, physical, and technical safeguards to protect your information, electronic communications may carry inherent privacy risks.

You acknowledge that:

● Another person with access to your device may view communications.
● SMS and standard email may not be fully encrypted.
● You are responsible for protecting access to your devices and accounts.

Please notify us promptly if your contact information changes.

 

11. Third-Party Service Providers

We may utilize trusted third-party vendors to facilitate communications, including:

● Patient engagement platforms
● Scheduling systems
● Secure messaging providers
● Customer support platforms
● Pharmacies
● Laboratories
● Payment processors
● Technology vendors

These service providers may receive information necessary to perform services on our behalf and are required to safeguard information in accordance with applicable law and contractual obligations.

 

12. Accuracy of Contact Information

You agree to provide accurate, complete, and current contact information and to promptly notify us of any changes.

Peaceful Weigh to Wellness LLC is not responsible for delayed or failed communications resulting from inaccurate or outdated contact information provided by you.

 

13. Revocation of Consent

You may revoke your consent for future marketing communications at any time using the opt-out methods described in this Policy.

Revocation of consent will not affect communications that are necessary for:

● Treatment
● Payment
● Healthcare operations
● Patient safety
● Legal compliance
● Account administration

as permitted by applicable law.

 

14. No Guarantee of Delivery

Delivery of communications depends upon your wireless carrier, internet service provider, email provider, and other third parties.

Peaceful Weigh to Wellness LLC does not guarantee uninterrupted or error-free delivery of communications and is not responsible for delays, failures, or technical interruptions outside of its reasonable control.

15. Children

Our services are intended for adults eighteen (18) years of age or older or otherwise eligible to receive services under applicable law.

We do not knowingly send marketing text messages to minors.

 

16. Changes to This Policy

We may modify this TCPA & SMS Communications Policy at any time.

Updates will become effective immediately upon posting the revised Policy on our website.

 

17. Contact Information

If you have questions regarding this Policy or your communication preferences, please contact:

Peaceful Weigh to Wellness LLC

Email: info@peacefulweightowellness.com

 

SMS Disclosure

By opting into SMS communications, you agree to receive recurring automated and non-automated text messages regarding appointments, treatment, prescriptions, account updates, and, where applicable, promotional communications.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent is not a condition of purchase or receiving medical care.